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CQI/RISK MANAGEMENT

 

NES Healthcare Group subscribes to a corporate Continuous Quality Improvement philosophy in which all staff and department efforts are driven by customer focus and process improvement.
 
We provide a quality improvement summary to client hospitals and monthly data to each medical director fulfilling and exceeding the Joint Commission's requirements. Our quality improvement system assists client hospitals in assessing quality.
 
Compliance to Joint Commission, COBRA/EMTALA and CMS regulations represent the minimum standards by which NES managed emergency departments should operate.


FAST TRACK PATIENT
SATISFACTION PROGRAM

 

NES Healthcare Group’s "Fast Track"
program provides an effective strategy
for enhancing patient satisfaction.

 Key QI Program Components
  • performance indicators reported per physician and compared to
     peer group
  • topic and new physician audits, hospital requested audits
  • physician quality profiling
  • invasive procedures
  • patient throughput studies
 
Monthly and quarterly QI/Risk Management reports to client hospitals including:
  • ad hoc queries
  • returns in 48 hours
  • by physician
  • by diagnosis
  • impact of lab/radiology
• time analysis
• returns in 7 days
• AMA Patients
• death in ED
• utilization reviews

Physician Documentation Review Program
  • keyed to RM and Reimbursement Needs
  • targeted by Diagnosis
  • audits Specific Topics
  • AMA Standards Review
 
Comprehensive Professional Medical Liability Coverage
  • A.M. Best Rated carrier
 

NES Healthcare Group believes that all patients presenting to the emergency department should be treated in a prompt, courteous and Fast Track Patient Satisfactioncost-effective manner. As part of our management plan, we work with client hospital administration to determine the appropriateness of implementing a fast track program with the following benefits:
 
Improved patient flow
 
Prompt courteous care
 
Efficient, timely treatment of minor illnesses
 
Improved patient satisfaction

 
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